Delivery & FAQ






Order Information:

  • Orders can be placed in the shop or by email or by Live Support.
     
  • We always send the latest version that is available in shop database.
     
  • We process orders 7 day's per week / 24 hour per day.
     
  • E-downloads are not supported at the moment (all orders are send by email after reviewing payment.)
     
  • Orders will be send to you within max 24 hours after payment or you can get a full cash refund (on request before delivery).
     
  • For all questions about your order, please use the contact form, live support or send email to: Support(@)ShankyProfileShop(.com).





Delivery Information:

  • All delivery’s are final, you can only make changes to your order before actual delivery.
     
  • All orders will be shipped to the (Paypal) email address you used for payment (this may vary from shop account email).
     
  • All prices in shop are for standard .ppl format. If you need other format like .txt then you can select this upgrade in shop. 
     
  • For all questions about delivery, please use the contact form, live support or send email to: Support(@)ShankyProfileShop(.com).





Reward Points Program:

We offer a Reward Program for all our loyal customers. You receive 1 point for each dollar spent in the shop.

You can use points as store credit and buy items from the shop. 
You can not redeem reward points for real cash.

How does it work:

There are several customer levels.  

  • Starter x 1.00 = 10% cashback in reward points. (Total order history amount between 0 - 150 dollar)
     
  • Bronze x 1.25 = 12.50% cashback in reward points. (Total order history amount between 151 - 250 dollar)

  • Silver x 1.50 = 15% cashback in reward points. (Total order history amount between 251- 350 dollar)

  • Gold x 1.75 = 17.50% cashback in reward points. (Total order history amount between 351 - 450 dollar)

  • Platinum x 2.00 = 20% cashback in reward points. (Total order history amount > 450 dollar)

Example: Your purchase a 75,- dollar .txt profile from the shop.

- Bronze Status: You receive 75 points for the purchase + 19 points extra as bronze account = 94 point total. 
You can use points for cash and purchase a Free product from the shop for $ 9.40 dollar.

- Platinum: You receive 75 points for the purchase + 75 points extra as platinum account = 150 point total. 
You can use points for cash and purchase a Free product from the shop for $ 15.00 dollar.


Extra Information:

  • We will check & upgrade customer reward levels on your request.
     
  • The minimum (reward) order amount is 75 points (value 7.50 dollar)
     
  • You can purchase various items with a discount / with rewards points:

    - All Shanky Profiles & Packs (ppl + txt).
    - All Shanky Software & Tools.
    - All Open Holdem Profiles & Packs (.Ohf/.Oppl).
    - All Shanky & Open Holdem templates.
    - All Virtual machine products.
     
  • If something is wrong or points are not calculated then please contact support.







General FAQ:

How do I buy a profile/product in Shop ? 

  • Select a product in shop > Select format > Add to cart > Finish order with Paypal > Check your Inbox/Email. 
    (if you select a comp-id locked .ppl, then please add your comp-id to order.)



Available profile formats + price differences. 

  • .Txt format = Text file, not encrypted, add or change code lines, you can use on multiple PC. 
    (Higher in price because of the various/unlimited options).

  • .PPL comp-ID Free = Encrypted file, not possible to delete/change code lines, you can use on multiple PC.
    (Medium in price because of unlimited PC use). 

  • .PPL comp-ID LockedEncrypted file, not possible to delete/change code lines, locked to 1-PC
    (Lowest in price because of encryption + limited to 1-PC)

  • Locked profiles are for one PC only and can not be transferred to a new PC/Operating software. 

  • If you re-install Windows or buy a new PC, then you have the option to upgrade a locked PPL file into a .Txt format.(for the actual price difference between these 2 formats) .Txt price - PPL price (already paid) = difference. 



How to find Comp-ID ? 

  • Open Bot.exe > First Tab/Menu > Comp-ID.
  • The profile will be locked to this computer and can only be used on this computer.


How to use PaySafeCards ?

  •  Send Email to support with the profile name(s) + total order amount + Add Paysafecard Voucher code as payment.



How to use MoneyBookers, Netteller, Bitcoins etc ?

  • We only support Paypal at the moment, mainly because of the worldwide availability and safe processing.   



How to use Paypal ?

  • Select a product in Shop > Add to cart > Finish the order with Paypal.
     
  • 1_You can also transfer directly to our PayPal account on request (contact support).

  • 2_We can send you a payment request in Paypal (contact support).
     


How to use Free Checkout ?

         Select a free product ($ 0,-) > Add to cart > Finish your order with Free Checkout.
         No e-download available, orders are checked and processed manually within max 24 hour.
 



How do i request a new copy of a profile i lost or bought in the past ?

  • Best to use the "Update/Lost profile" service in Shop.

  • Or send an email to support: Support(@)ShankyProfileShop(.com) and request your files.
     
  • The administration fee is $ 4.99 dollar per lost profile or pack.
     
  • You can only request a lost profile with your original delivery/order/email/payment details.



How do i request a Update ?

  • Best to use the "Update/Lost profile" service in shop: 

  • Or send an email to Support(@)ShankyProfileShop(.com) and request your update.

  • You receive the update in the same format as your original order.
     
  • If we can deliver the profile update, then the administration fee is $ 4.99 dollar per update/profile.



How to upgrade from .ppl to .txt format / 
I need new .ppl for my new Comp ID ?

  • Best to use the "Update/Lost profile" service in shop.

  • You can upgrade from .ppl to .txt format for the price difference between these 2 formats. 
    (no need to buy full product again / only price difference)

     
  • Select the price difference in vouchers > Add profile Title > Add to cart > Check out with Paypal.

  • Or send an email to Support(@)ShankyProfileShop(.com) and request your update.


Does my previous customer order history count for the Reward Program ? 

           (period: 2010/2011/2012/2013/2014/2015/2016/2017/2018)

  • Yes of course, we can add all your order details/history to your personal account.
     
  • Please contact us by email and ask us to add your customer details.
     
  • We will upgrade you to a new customer level / points for cash level after adding all order details.



How to open an Affiliate Account ?

  • Click on the affiliate button in the shop to create an account.
     
  • You can advertise our products in all kind of social media/websites and earn cash.
     
  • You can generate (in your shop/affiliate account) a custom url/link and earn 25% commission per sale. 

 
How does Affiliate Commission work ?

  • Shanky Profile Shop affiliate program is free and enables members to earn revenue by placing a link or links on their web site which advertises Shanky Profile Shop or specific products on it. Any sales made to customers who have clicked on those links will earn the affiliate commission. The standard commission rate is currently 25%.

  • The commission fee (in cash) is paid 31 days after the purchase is made, to prevent credit card drawbacks.
    Or we can deposit the commission fee as store credit in your shop account (request at support)
     
  • For security reasons we only accept full authorized/verified Paypal users.
     
  • You have to make a (small) penny payment so we can check/authorize your Paypal details.
    We can deposit your money back, since we only need the details to approve your account.



Can i sell a product in your shop and be an official seller ?

Yes you can sell products in our wshop/Marketplace (after approval).

 

How does this work?

  • Contact us and explain your product (profile, tool, table map etc)
     
  • We create a sales topic and add your personal 3rd party payment/affiliate link from www.PayGear.com.
     
  • Together we discuss the details like price or other important things.
     
  • Send us the product for approval (testing)



What is PayGear(.com) ?

  • We use PayGear as 3rd party payment processor, so shop sellers can be 100% sure they get their money like agreed.
     
  • We will create and add your product in our PayGear account and you can search, select and add this product 
    to your PayGear account (free to open and use).
     
  • We will post the affiliate url you created in your PayGear account in the shop and as soon as a customer purchase your item, PayGear will process the order and deposit the fee into your PayGear account.
     
  • We have no influence on the payments made with PayGear processor. You receive the fee/commission automatically in your account and we finish the order with the customer.
     
  • You can cash out the fee in your PayGear account with no extra charge. 


 

Copyright Infringement claims ?

  • All our profiles (+ some other products) are exclusively based on / using the: 
    - Shanky Technologies Poker Programming Language (.ppl)  
    OpenHoldem Poker Programming Language (.oppl). 
    These variables/languages are developed and licensed to Shanky Technologies and/or Open Holdem
    and are free to use, share, trade or sell by all users.

     
  • If you feel/think that one of our products in the shop is copyrighted, then contact us.
    We will need a description of the copyright infringement, enclose official/legal documents/certificates
    that proves the copyright/brand claim, enclose you chamber of commerce details, company name/contact details.

     
  • We will investigate your claim with care, and report back to you within max 5 days. 
     
  • If the claim is proven then we will delete the product from the shop or negotiate about a licensed sale if possible/agreed to. 
     
  • If the copyright claim is not proven, then there is no need to delete the products from the shop.
     
  • Only copyright/brand holders can open a dispute/claim.You can not open a dispute/claim for others if 
    you are not entitled to.  



Shanky Bot & Open Holdem Bot differences
:

  • Shanky and Open Holdem are 2 different bot's / products.
     
  • With OpenPPL it's possible to convert Shanky format .txt to Open Holdem format .ohf or .oppl .
     
  • Not all variables of Shanky are supported by Open Holdem and vice versa.
     
  • Results with Open Holdem may vary from results with Shanky and vice versa.



Holdem Bot / Hoppers / Loaders Trials & Licenses

  • One trial per customer/ per (shop) account, per comp-id, per household. 
     
  • We strongly advice you to request or download a trial first, or buy a small monthly license to
    check first if the software works without problems on your computer. 

     
  • We can not refund or guarantee that licenses work until the expiry date.
    It's possible that 3rd party changes to the software / license system can cause an error. 
     
  • Be smart and buy small monthly licenses to avoid any risk.


How to write a review for a profile i bought ?

  • You can write a review if you bought the profile from us.
     
  • Please be professional and don't use offending words.
     
  • You can not write a review if you bought it from a other shop or forums.



Our Price Match 
Guarantee !

We offer much more then just great prices, but we don't want price to be a reason you shop elsewhere.
If you find the same product, profile or package elsewhere we'll match it.

How to Make a Claim:

Send an email to Support(@)ShankyProfileShop(.com) with the following information:

  • The name of the website / Url you saw the cheaper product, profile or package on.
     
  • The price / full details of the offer, like version, size, extra's (a screenshot would be appreciated.)


You'll receive an acknowledgment of your request, We will review the details and get back to you with an answer,
via email within max 24 hour.


Full Terms & Conditions "Price Match Guarantee"

There are just a few conditions, which we think are quite reasonable:

  • The competitor's product/version must be identical to ours, and offered on the same terms.
     
  • We must be able to verify the competitors price and product offer / version number. 
     
  • This price guarantee applies to (genuine) products, profiles or packages only. 
     
  • Official registered domains/websites only. No poor and strange/scam looking free domains like Google domains, 
    blog domains or (private) forums (except official Shanky and Open Holdem forum).
     
  • We must receive your email requesting for the Price Match Guarantee before you make a purchase in our shop. 
    The Price Match Guarantee request must be emailed to us, and include all of the required information as specified above.
  • The Price Match Guarantee will not apply if the cheaper offer on the other website is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.
  • We also reserve the right to refuse the price-match where we have doubts about the authenticity 
    of the item in question.
     


Warning for Scam Shops !

Last years we have seen a lot of new shops arriving. Most of them have a poor layout and try to make a few quick bucks with profile sales. None of them come even close to the product range and customer service we offer. 

How to recognize scam shops:

  • Poor layout and strange looking (free) domains like Google domains, blog domains etc.
     
  • No FAQ/Customer information, No location or Address from the seller, No refund policy etc. 
     
  • Very low & unrealistic prices, compared to reliable other websites offering the same kind product. 
     
  • Copy and pasting information/text from other Profile Shops to create there own website.
     
  • Offering cracked and hacked licenses if you buy a profile, or free profiles if you buy hacked/cracked software.
     
  • Offering a Profile Pack subscription for unrealistic small amount (they download free profiles from internet to create a huge pack so it looks like you get much for low, but most of times these profiles are outdated or they change old version numbers to new version etc.

  • Most of these scam shop are located in: Russia, Poland, Latvia, Albania, Bosnia, Bulgaria, Macedonia, Romania, Servia, Slovenia, or other Balkan countries etc.



What is PPL (Poker Programming Language) ?

Go to http://bonusbots.com/PPLguide.pdf  and read the manual.


Do you hire / offer work ? 

Yes, if you have C++ experience / coding skills or when you develop tools for Shanky or table maps for Open Holdem. 
Please contact
Support(@)ShankyProfileShop(.com) for more information.



Will i get rich playing (online) Bot poker ?

The information on this website is for entertainment purposes only and is not to be taken as financial advice. Variance plays a significant role in online gambling and results will vary widely from person to person. Any results or potential earnings mentioned here are not typical. Luck is a factor so pursue the contents of this website at your own risk. Online gambling may not be legal where you live so please check with your local laws. Using our software may be against the Terms of Service of the websites our software supports. You bear the sole responsibility for potential loss of funds, be it from gambling losses or from account seizure by the gaming site that you use our software at. Under no circumstances will we reimburse you for any lost funds.



Can i order and visit your shop without getting problems on the Shanky/Open Holdem Forum ?

Yes, you can. We have even (ex) marketplace and moderators as customers. 
We take Privacy of our customers very seriously. Read our Data Protection Regulation here:



Are profiles in the shop working for all poker rooms ?

Some profiles are written for certain poker rooms / game types (like rush, normal, speed etc)
Please ask in advance for what poker room / game types the profile is suited for.



Performance graphs, results and statistics ?

We are not involved in the creation of the graphs that are posted in our shop and we have not tested all ourselves. Performance graphs, results, and statistics that supposedly came from data tracking software (such as Poker Tracker or Holdem Manager) can be faked by Shanky & Open Holdem users. 

We strongly advise you inform yourself with buyer feedback, preferably from established forum-members, before buying. Read the sales / forum thread to see what customers are saying before purchasing any products. Be aware that buyer feedback can also be part of a scam. Buy profiles that are suited for the poker room you prefer to play. Not all profiles are suited for all Poker rooms.