Privacy / Data Protection (GDPR)

Privacy Policy & 
General Data Protection Regulation (GDPR) 

This Privacy/GDPR Policy sets out: 

  • General information
  • Contact us
  • Data we collect
  • How we use your data
  • Who we share your data with 
  • How we store your data
  • Your rights
  • Cookie Policy

General information

This Privacy Policy is to help you understand what we do with your data and how we protect and process it. 

Contact us

If you have any questions regarding your personal data please contact our Customer
Support team on Support(@)

Data we collect

During the registration process and when you subsequently use your account, you are requested to submit specific personal data including but not limited to: 

  • your first and last name, 
  • date of birth, 
  • credit card or other payment data, 
  • home or another physical address, 
  • e-mail address, 
  • phone/mobile number,
  • other contact data,
  • your unique user name and password combination for your account. 

Once you have created an account and have become a SPS customer, additional information is processed on an on-going basis.  
SPS may also collect:

  • a record of all internet communications and details of your visits to our Websites;
  • technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our Websites;
  • payment information and details of Paypal transactions you carry out through the site, including your payment, 
  • communications with us or our employees, for examples, calls, emails, and messages sent through the live chat service;
  • information regarding your location, including IP address and traffic information;
  • any additional information you submit through the website (likes, guestbook)
  • pages that you visited including what you have clicked on. Please see the Cookie Policy below for more information;.

How we use your personal data

We use your personal data to try and provide you with the ultimate SPS experience whilst ensuring we meet regulatory requirements, legal obligations and business related requirements. We process your personal data for the purposes of:

  • Creating your account and providing you products.

We use your personal data such as your name, DOB and email address to help set up your account and, if necessary, to contact you (according to your preferences) via your registered contact information in connection with the management and operation of your account.

We also use your personal data such as your device type, location and browser preferences to manage your account. We want to ensure that you can see the best version of SPS website on your device. 

  • Ensuring our Websites function correctly and identifying any technical issues;

SPS is committed to ensuring that you gamble responsibly. So, to abide by legal obligations we will process your data to provide you with a safe environment to purchase, as well as to monitor you for potential at-risk behaviour.

  • Identifying and verifying customers;

This includes the identification and verification of individuals. This is required to meet our legal obligations. 

  • Legal and regulatory obligations;

We are required to process and retain your personal data including but not limited to your name, account number, date of birth and location.

  • Marketing;

Dependent on your marketing preferences, we will use your personal data to send you information by the contact methods you authorise us to use about our brands, products, competitions, prizes and offers for the purpose of marketing SPS Services to you.

You can choose not to receive marketing/promotional material at any time by managing your marketing preferences via My Account. We also provide you with the opportunity to opt out by reply in every marketing message.

If you have opted out of marketing from us, we will take all reasonable steps to ensure you no longer receive promotional material about SPS. This may affect your eligibility for certain promotional bonuses.

The information we send you about bonuses, promotions and markets is based on our legitimate interest.

  • Processing your online financial and wagering transactions;

We need to use your personal data such as your account details, payment type(s) to allow you to purchase.

Who we share your personal data with

Certain trusted third party companies provide services essential to banking and payment services (like Paypal). We may be required to share some of your information with these companies, some of which may be based outside the European Economic Area (EEA), to be able to offer our Services to you. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected.

Our site may contain links to and from the Websites of third party organisations. Please note that these Websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may also release your information when
we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

How we store your personal data

Your data is stored within the European Economic Area (“EEA”) on our servers. But where we work with third parties (like Paypal),
the data we collect from you may be transferred to, and stored at, a destination outside the EEA.

We store your data for as long as you are an active customer with us. Once you are no longer our customer, we will hold your personal data on our systems
for as long as is necessary to comply our legal obligations in your jurisdiction.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our
Payment gateway providers database only to be accessible by those who are authorized.

Your Rights

Your personal data belongs to you, so you have rights over your personal data. Some of these rights only apply in certain circumstances. 
If you want more information or if you would like to exercise your rights, you can submit a request to Support(@)ShankyProfileShop(.com)

These are your fundamental rights:

Your right toWhat does that mean?
AccessYou have the right to know whether personal data concerning you is being processed and can also request a copy of your data.
RectificationYou have the right to easily amend incorrect personal data about yourself.
ErasureYou have the right to request ‘to be forgotten’. You can ask us to delete you from our database.
Restrict processingYou can tell us that you do not want your data used for a particular purpose.
Be informedWe need to let you know what we do with your personal data in this privacy policy or when you ask us.
Data portabilityYou can ask us to provide the personal data you provided us in a machine-readable format.
ObjectYou can object to us processing your personal data.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements.
If you have any concerns about your rights please contact us for information. 

Cookie Policy

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively.

Cookies perform various different functions. For example, some cookies are session cookies, which are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies are persistent cookies, which can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests

The primary use of cookies on our Websites, either directly by ourselves or our chosen partner(s), is to: enable you to save time and facilitate future access to the site; identify how people navigate through our website to improve our Service, content and the effectiveness of our communications.

You agree that SPS may, from time to time, place cookies on your device to save information (such as user name, password, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and Services on our website and to allow your browser to identify you as a user. This enables you to not have to re-enter this information each time you visit the SPS site. These cookies cannot be used to run programs or deliver viruses to your computer, and are uniquely assigned to you. These cookies can only be read by the web server(s) that placed the cookies on your device.

At any time you can amend your browser settings to block some or all cookies from SPS. However, if you block cookies from SPS some or all the website's functions may not perform as intended. For example, you may not actually be able to purchase, use reward points or login.

Some examples of the types of cookies used by SPS include, but are not limited to:

Cookie typePurpose
Security and authenticationThese cookies are essential in providing our services and preform functions such as helping to authenticate your details, keep your information secure, ensuring you are able to login into your account, and keeping you logged in as you move from one part of our website to the next. 
Preferences, features and servicesThese cookies help to improve your experience on our website. For example, they help to remember preferences you have selected, help to show you the correct version of the website for your location, offer you services such as Live Chat and remember whether you accepted the terms and conditions. 
Performance and analyticsThese cookies help us see how players are using our website, to identify any performance issues, and to improve how our products work. These for example Google Analytics cookies help us track what pages customers are visiting and which features of the website are being used.

Further information about cookies can be found at:

Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act.
We therefore will not distribute your personal information to outside parties without your consent.

As part of the Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel
and going to the 'Edit Profile' page.

Childrens Online Privacy Protection.

Our website, products and services are all directed to people who are at least 18 years old or older.

Changes to this policy

We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy and will send you a notice or an e-mail regarding such changes. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last updated” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

Last Updated: 24-May-2018